These Terms and Conditions govern your purchase from Modern Fitness (Modern Group Ltd) and ensure you are clear on your rights and obligations.
1. General
Unless otherwise stated, all items carry a 12-month warranty from the date of delivery.
Some products “where explicitly stated carry a LIFETIME warranty.
Modern Fitness offers durable, quality products at competitive prices.
By purchasing from us, you agree to these Terms and Conditions.
2. Standard Warranty
The warranty covers manufacturing faults only and cannot exceed the value of the original purchase.
It does not cover:
Routine maintenance.
Costs of removal or reinstallation.
Loss of time, earnings, or consequential loss.
Damage from misuse, improper maintenance, or accidental dropping.
Wear and tear or cosmetic changes unrelated to function.
Maintenance (such as checking and tightening screws/bolts) is the responsibility of the buyer. Regular checks should be performed, especially for products with moving parts.
If a part is faulty, we may supply a replacement part for you to fit, or arrange collection and repair as appropriate. We do not provide on-site engineers or installations.
3. Delivery
Pilates Reformers are delivered in sturdy wooden crates, doorstep only (driver cannot assist with bringing the product inside).
Contact us prior to purchase if you require inside delivery.
Take care when opening crates; sharp edges may be present.
Retain the original crate until fully satisfied with your purchase; if you return a Reformer without its original crate, £100 will be deducted from your refund to cover crate replacement.
4. Inspection and Damage Reporting
Inspect your item for damage within 24 hours of delivery.
Report any damage in writing within 48 hours from receipt.
Do NOT install or use the equipment if you are not fully satisfied with its condition.
Claims relating to damage will not be accepted after installation or use.
5. Returns and Refunds
If you are unhappy with your purchase, do not use it. We offer a 100% satisfaction money-back guarantee.
To be eligible for a refund or replacement, items must be returned unused and in their original packaging at your own cost.
Any refund for Pilates Reformers not returned in their original crate will be subject to a £100 deduction.
6. Bespoke Orders
“Bespoke” items are those made or sourced to your specifications.
Please ensure specifications for bespoke items are accurate and suitable.
Returns are not accepted for bespoke items unless faulty.
No warranty is given as to the suitability of bespoke items for your needs.
7. Liability
Modern Fitness makes no guarantees as to the suitability of any product for your individual needs or fitness routine.
It is your responsibility to ensure products are suitable and used safely.
We will not accept responsibility for injuries sustained while using our products.
The guarantee does not cover products improperly used, neglected, or modified by the user.
8. Specification Changes
Minor changes in specification, size, or colour tone may occur. These do not affect the product’s core function and are not grounds for return.
It is your responsibility to check product compatibility and suitability prior to assembly or use.
9. Repairs and Replacement Parts
If repairs are necessary, you may be required to package the item for return.
Modern Fitness will not reimburse costs for repairs or parts sourced independently, unless previously authorised.
10. Statutory Rights
These Terms do not affect your statutory rights under UK law.
