Modern Fitness – Terms and Conditions
These Terms and Conditions govern your purchase from Modern Fitness (Modern Group Ltd) and ensure you are clear on your rights and obligations.
1. General
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Unless otherwise stated, all items carry a 12-month warranty from the date of delivery.
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Some products “where explicitly stated carry a LIFETIME warranty.
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Modern Fitness offers durable, quality products at competitive prices.
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By purchasing from us, you agree to these Terms and Conditions.
2. Standard Warranty
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The warranty covers manufacturing faults only and cannot exceed the value of the original purchase.
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It does not cover:
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Routine maintenance.
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Costs of removal or reinstallation.
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Loss of time, earnings, or consequential loss.
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Damage from misuse, improper maintenance, or accidental dropping.
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Wear and tear or cosmetic changes unrelated to function.
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Maintenance (such as checking and tightening screws/bolts) is the responsibility of the buyer. Regular checks should be performed, especially for products with moving parts.
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If a part is faulty, we may supply a replacement part for you to fit, or arrange collection and repair as appropriate. We do not provide on-site engineers or installations.
3. Delivery
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Pilates Reformers are delivered in sturdy wooden crates, doorstep only (driver cannot assist with bringing the product inside).
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Contact us prior to purchase if you require inside delivery.
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Take care when opening crates; sharp edges may be present.
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Retain the original crate until fully satisfied with your purchase; if you return a Reformer without its original crate, £100 will be deducted from your refund to cover crate replacement.
4. Inspection and Damage Reporting
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Inspect your item for damage within 24 hours of delivery.
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Report any damage in writing within 48 hours from receipt.
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Do NOT install or use the equipment if you are not fully satisfied with its condition.
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Claims relating to damage will not be accepted after installation or use.
5. Returns and Refunds
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If you are unhappy with your purchase, do not use it. We offer a 100% satisfaction money-back guarantee.
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To be eligible for a refund or replacement, items must be returned unused and in their original packaging at your own cost.
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Any refund for Pilates Reformers not returned in their original crate will be subject to a £100 deduction.
6. Bespoke Orders
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“Bespoke” items are those made or sourced to your specifications.
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Please ensure specifications for bespoke items are accurate and suitable.
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Returns are not accepted for bespoke items unless faulty.
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No warranty is given as to the suitability of bespoke items for your needs.
7. Liability
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Modern Fitness makes no guarantees as to the suitability of any product for your individual needs or fitness routine.
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It is your responsibility to ensure products are suitable and used safely.
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We will not accept responsibility for injuries sustained while using our products.
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The guarantee does not cover products improperly used, neglected, or modified by the user.
8. Specification Changes
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Minor changes in specification, size, or colour tone may occur. These do not affect the product’s core function and are not grounds for return.
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It is your responsibility to check product compatibility and suitability prior to assembly or use.
9. Repairs and Replacement Parts
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If repairs are necessary, you may be required to package the item for return.
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Modern Fitness will not reimburse costs for repairs or parts sourced independently, unless previously authorised.
10. Statutory Rights
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These Terms do not affect your statutory rights under UK law.
