Refund And Returns Policy UK- Modern Fitness
Refunds and Replacements
Contract of Sale
The contract of sale between Modern Group and the customer begins when the customer pays in full for the product. The title of goods passes to the customer when the customer receives and / or signs for the goods. If you cancel an order after we have dispatched it, we will be charged to return it to our warehouse, even if the products have not reached your address. You will be held liable for these charges and it will be deducted from your refund. Modern Fitness are a distance seller, in order for us to adhere to the Distance Selling Regulation we can only deliver to customers who have a live and operational email address. Customers who don’t wish to share an operational email address are welcome collect from our warehouse.
Warranty
All products carry at least 1 years parts warranty. In the unlikely event that there is an issue with a product we have supplied, please contact Modern Fitness on 0161 439 1400 or email: fitness@moderngroupuk.com to advise us of the problem. We pride ourselves on providing the highest level of customer support. Our promise to you as a customer is that you will always receive professional and honest advice from us, we aim to provide a completely transparent – no nonsense service.
The warranty does NOT cover the cost of removal or re-installation of any product / appliance. The warranty does NOT cover loss of time or loss of earnings.
Modern Fitness make no assurances or guarantees as to the suitability of a product for your training routine. It is the sole responsibility of the buyer to check that the apparatus or equipment is suitable and we recommend that you familiarize yourself with the functionality prior to use. We will not be held responsible for any injury sustained through use of equipment or products we supply.
Prior to using your item, it is the responsibility of the customer to inspect the product to ensure that they have the product as advertised and ordered, and to check for any signs of damage or product fault, this should include all moving / sliding parts. In the event you discover an issue and you wish to make a claim, we require that you advise us by email as soon as reasonably possible and before the item has been installed and/or used.
Damage in Transit
In the unlikely event that you receive a product that has been damaged in transit, or if you are in any doubt as to the condition of the delivery, then please feel free contact us immediately. Please check any item before accepting it from the courier, it is your responsibility to check all items for damage when you receive them. Once you receive your goods we would expect you to check all items and report any damages or discrepancies to us within a reasonable amount of time, for the avoidance of doubt we would define a reasonable amount of time to be within 24 hours. Please email fitness@moderngroupuk.com within a reasonable amount of time. Title of goods passes to the customer on delivery (subject to payment in full). Any damages must be reported by writing within a reasonable amount of time (24 Hours) from receipt of delivery. If you are unable to inspect the goods within 24 hours, you must advise us by email, we will then allow a further 24 hours to inspect the goods and report any damages.
Modern Group will not be responsible for any costs you incur from buy or sourcing parts yourself from an alternative supplier in order to meet a shortfall or to replace damaged or faulty items. If you decide not to check the goods within 48 hours of receipt, any damage or shortfall is your responsibility. You must report any issue, damage or faults before you attempt to install and/or use it.
Where you receive a damaged or incorrect item, we will not accept any claims where you attempt to use the product, or where you damage the product during use.
In the unlikely event that your delivery is delayed in any way, we will not liable for any loss of earnings because of you taking time off work to accept a delivery, even if it is late or delayed..
In the even that you are unhappy with the item you receive, You should not proceed to use it because we offer a 100% satisfaction money back guarantee and we will collect of the product at our cost.
Refunds & Returns Policy
We offer a 14 day cancellation policy on all products that we sell. It is our absolute aim to ensure that you get exactly what you ordered. You may only return an item once you have obtained a returns number from us, and we have issued returns instructions.
We do not accept returns after 30 days. We will also deduct the original cost, that we incurred for the delivery to you, from any refund amount due. If there is any damage to the item this may result in a further reductions from the refund.
In the unlikely event that you are unhappy with your purchase you must advise us within 14 days of the day after the delivery of the item, we would advise that you put the cancellation in writing for your own records. Once we have agreed to the return of the item you must then return the item within 30 days. You must advise us of when you are going to return an item. It is the responsibility of the buyer to return, or pay for the return of the item, unless otherwise agreed with Modern Stoves. If you wish to cancel your order after we have delivered the item we will deduct the costs we incurred for the initial delivery to you. Unless agreed in advance, we cannot accept the return of any item unless it is contained in its original packaging, because we are unable to handle, store or resell a product that is not as supplied or contained in the original packaging.
Modern Fitness Refund and Replacement Policy
At Modern Fitness, we are committed to providing high-quality products and ensuring customer satisfaction. Our refund and replacement policy is designed to be fair and transparent, in accordance with UK consumer rights.
**30-Day Return Policy**
1. **Eligibility for Returns:**
– Customers have the right to return products within 30 days of receipt.
– Products must be in their original condition, unused, and in the original packaging.
2. **Non-Returnable Items:**
– Certain items, such as perishable goods, custom-made products, and personal care items, may not be eligible for return. Please check the product description for specific details.
3. **Return Process:**
– To initiate a return, please contact our customer support team with your order details.
– Once your return request is approved, you will receive instructions on how to send the item back to us.
4. **Refunds:**
– Refunds will be processed once the returned item is received and inspected.
– Refunds will be issued to the original payment method within 14 days of receiving the returned item.
**Replacement Policy**
1. **Eligibility for Replacements:**
– If you receive a defective or damaged item, you are eligible for a replacement.
– Please contact our customer support team within 30 days of receipt to report the issue.
2. **Replacement Process:**
– Provide details and, if possible, photographic evidence of the defect or damage.
– Once approved, we will arrange for a replacement to be sent to you at no additional cost.
**General Terms**
– Shipping costs for returns may be the responsibility of the customer unless the item is defective or damaged.
– We recommend using a trackable shipping service for returns to ensure the package reaches us safely.
**Contact Us**
For any questions or to initiate a return or replacement, please contact our customer support team at fitness@moderngroupuk.com
TITLE OF GOODS: The title of goods remains with the customer until Modern Fitness accepts receipt of the returned goods. Proof of postage does not constitute the passing of title of goods to Modern Fitness. The goods will always remain the property of the customer, and therefore the responsibility of the customer, until Modern Fitness signs for, and accepts the returned goods. When returning goods we strongly recommend that you take out adequate insurance to cover against loss or damage. Modern Fitness will not be held liable for any losses or damage incurred during, or in the process of returning goods. Modern Fitness will not provide a refund for any returned goods that fail to arrive at our premises, or that are returned damaged or incomplete.
- Any refunds can only be made back to the source from where the payment was originally made, i.e. credit or debit card or PayPal, and cannot exceed the original purchase price from Modern Fitness. Where a discount has been applied the refund value will be the actual purchase price. We aim to process all refunds within 21 days from the date it was received by us. All refunds will be made back to your original payment method only.
- UK Laws Apply, even when items are purchased or delivered outside the UK.
Modern Fitness – (MODERN GROUP LIMITED) Hilltop Farm, Chester Road, Woodford, Cheshire, SK7 1PS – Visitors “STRICTLY” By Appointment Tel 0161 439 1400
NEED SOME HELP.. WE ARE HERE TO HELP… PLEASE CONTACT US: fitness@moderngroupuk.com – 0161 439 1400
Returns policy UK
